Business Owners

Glenn Ball Principal / Owner Email Agent

Glenn has been ranked in the Top 1% of Real Estate Agents in QLD and with over 40,000 agents in QLD, that is no easy task.

Glenn has been selling Ipswich homes for the past 15 years and is thriving as Principal and Owner of First National Action Realty Ipswich.

Glenn is a true local having lived in Ipswich all of his life and currently resides in the Brassall area.

Over 1000 families have chosen Glenn as their preferred agent and with over 140 real estate transactions last year it’s easy to understand why Glenn is in popular demand.

If you are looking for a down to earth, market savvy agent with a large buyer database then your first call has to be to Glenn Ball at First National Action Realty Ipswich.

Steven Baldwin Operations Manager / Owner Email Agent

After 10 successful years building his sales business and expanding his data base, Steven Baldwin has gone from strength to strength, his latest achievement being the acquisition of First National Action Realty Ipswich with his business partner Glenn Ball. This has opened up a whole new realm of opportunity for Steven to develop his wealth of knowledge in the industry, where his new path is seeing him focus on the management of the entire operations of an ever-expanding and successful sales and rentals real estate office.


Lisa Jensen Sales Associate to Glenn Ball Email Agent

Joining First National Action Realty Ipswich in 2016 was a natural progression for Lisa Jensen.

After spending her whole adult life working full time in various retail sales positions, her last position though was as an Executive Assistant, at a Global Steel Company based at Wacol, where her 11 years in that position provided her with invaluable experience in the administration and office management side of business. This combined with her passion for customer service and interest in Real Estate, made for a perfect fit to become the Personal Assistant to the Principal Glenn Ball.

Under Glenn’s guidance and expertise in this industry Lisa has been enjoying the rewards of hard work and perseverance, not only building her own reputation and profile but in turn has become an important member of a very effective team, helping families to make Ipswich their home.

Helene Shephard Sales Consultant Email Agent


Helene Shephard is a renowned local agent that has been serving the industry since 2007.

The value Helene brings to you as your agent is significant and proven.

Her award winning combination of industry knowledge, local and regional community involvement and exceptional customer service are her key ingredients to continued, successful client relations. As a buyer or a seller you will be afforded respect, education, trust and professionalism.

Helene’s statement attributes will proactively assist with the biggest decision in your life.

Helene has a passion for service and results… simple really.

Helene understands that one of the core foundations to our great city’s past, present and secure future is growth is that of our Real Estate market.

You are the future of Ipswich. Ipswich is your future.

2021, 2020, 2019, 2018, 2017 – Diamond Award Elite Listing Agent. First National Queensland
2021 – REIQ most viewed listing in Queensland – Bubble House
2019 – REB Women in Real Estate Awards Sales Agent of the Year Regional Finalist
2019 – Achieved selection into the Chairman’s Circle. First National Real Estate’s Highest Accolade for Sales
2018 – Secured the 5th position for Top Sales Agent in Queensland. First National Queensland
2017 – Achieved selection into the Chairman’s Circle. First National Real Estate’s Highest Accolade for Sales
2016, 2015, 2014 and 2013 – Elite performer in the top 1% of Queensland Agents on the A-List

– Zonta International local member since April 2015
– Networking our new residents into the community
– Yoga student

Gai Flynn Sales Consultant Email Agent

Originally from NSW, Gai lived in the NT for several years before making Ipswich her home in 1998. Gai’s 3 children have all attended Primary, School, High School and and Uni here in Ipswich and been members of various sporting and community clubs.

Gai has had a varied working background but is happy to have selected Real Estate as her chosen career.

Alex Sparrow Sales Consultant Email Agent

Alex started his career in real estate at the age of 21, though he had a passion for the industry long before that. He has lived in Ipswich since 1999, spending most of his childhood and his entire adult life within minutes of the Ipswich CBD.

He knows the place like the back of his hand and is truly passionate about our city and the Ipswich property market.

Placing your most valuable asset into someone’s care should not be done lightly.

Alex offers to you his years of experience across multiple facets of real estate coupled with his enthusiasm, energy and genuine care for his clients.

He is thrilled to work in such a well-known Ipswich office surrounded by a like-minded and supportive team of real estate professionals.

Lyn Armit Sales Consultant Email Agent

People focused, with a genuine desire to help others achieve their real estate dreams, together with Lyn’s proven business acumen and her local area knowledge (having been an Ipswich resident for over 45 years) are the key ingredients for Lyn Armit’s success as a Real Estate Professional.

Since 2002, Lyn has been working with clients to enable them to fulfil their real estate goals. Lyn provides a high level of customer service, she listens to her clients’ needs and attempts to provide a positive and worry free selling/buying experience.

Lyn understands the importance of establishing an effective marketing and sales strategy to achieve the best possible price within the existing market conditions.

Lyn understands that working with a professional within the property market means you have access to up to date market conditions, what has sold recently, what is on the market, what types of properties are selling and who’s buying properties in the area.

If you are in the market then rest assured, Lyn takes her business seriously and she recognizes that you are equally serious in the selection of your representative in the sale of your home – She looks forward to being of assistance in all your real estate requirements.

Shane McInally Sales Consultant Email Agent

“Enthusiastic and Personable”

Shane grew up in Ipswich, has spent most of his life here and is proud to call Ipswich home. Family is very important to Shane having two boys and he says that this is one of the main factors which drives him to succeed.

Shane has worked in some of the most fast paced and competitive markets in Queensland including Brisbane, the Gold Coast and Ipswich. Along the way he has picked up many new and innovative ways to market and sell properties. This includes his unique property videos which you can find on Google, YouTube and Facebook. Buyers have told Shane that they find his videos not only entertaining but also extremely helpful when deciding which home to inspect and buy.

Shane prides himself in making buying and selling real estate a simple and smooth experience for his clients. There are loads of positive reviews and testimonials from his past clients online, so if you’d like to join his long list of raving fans give him a call.

Liesa Gifford Administrative Assistant to Glenn Ball Email Agent

Moving to Ipswich in 1997, Liesa classes herself now as a local. After finishing her high schooling at Ipswich State High school, Liesa joined the local real estate game in the early 2000’s for a few years and loved the buzz of helping buyers and vendors live the property dream. From there Liesa married into an Ipswich family and they started her own little family of 3 energetic boys. Liesa has learnt to juggle family life and a working career over the past 13 years.

Customer service is Liesa’s number one priority when it comes to working for First National as Glenn Ball’s Personal Assistant. Her customer service focus has helped her own and operate several award-winning businesses in the local area and beyond. One of those being the joint creator of The Handmade Expo Market that was started in 2008 and was sold to new owners in 2017 and is still going strong in the Ipswich area.

Working in the background and watching a team succeed is one of Liesa’s biggest passions and Liesa is excited to work with Glenn Ball in assisting vendors and purchasers in once again living the property dream.

John Wilson Sales Associate to Helene Shephard Email Agent

John brings with him unrivalled enthusiasm, dedication and commitment to achieving outstanding results for our valued clients.
Determined and focused, he is a well-rounded individual with a comprehensive background in Property Sales, John now applies his experience as a Sales Associate to award-winning Helene Shephard.
Focused entirely on providing the highest level of service to all, John’s professional work ethic and brilliant communication is highly valued by our Vendors and Buyers.
John strives to ensure the needs of all our clients are met with ease for a seamless process.

Teresa Greinke Administrative Concierge to Helene Shephard Email Agent

Since joining the real estate industry in 2008, Teresa has developed a reputation for providing a high level of service; often going above and beyond to make sure all clients receive outstanding service.

Teresa comes from a strong and extensive background in administration and customer service. A highly motivated and organised professional, she prides herself on her excellence work ethic.

She has been responsible for the management and implementation of all systems relating to administration and lead generation for the sales team. A role which is demanding in terms of diversity, whilst combined working with deadlines and the industries legal requirements.

Laura Evans Sales Associate to Glenn Ball Email Agent

Laura is very familiar with Ipswich’s local and surrounding areas, having lived proudly in Ipswich all her life. She understands the emotions that sellers and buyers go through when selling and buying a home, and feels privileged to be a part of this journey with you.

Her supportive approach, coupled with honesty and respect, as well as her competitive nature will ensure that you receive the best possible result.

Working under Glenn Ball as a Sales Associate provides Laura with the guidance and expertise necessary to provide you with a rewarding, individualised service.

Laura looks forward to welcoming you home… to Ipswich.

Katrina Woodrow Sales Associate to Glenn Ball Email Agent

Katrina has come from a very strong customer focused background in the car finance and insurance industry with many transferrable skills acquired over an extensive 20-year career. She recognises that this will be one of the biggest decisions for both a purchase or sale for most clients to that point and will treat it with the passion and respect that any purchase or sale requires.
Katrina is dedicated to helping the client reach the objective as a buyer or seller with enthusiasm, professionalism and good communication through out the process. She is born and bred here in Ipswich so has the local knowledge of the area to implement an effective marketing and sales strategy for the market conditions to obtain the best price for the sale of your property.
Katrina has always had an interest in real estate and has finally made the change to join us in this wonderful industry of making peoples home dreams come true.

Property Management

Kahlia Walton Property Management Supervisor Email Agent

Kahlia has come on board as our Property Management Supervisor and leads the busy Property Management Department with her attention to detail and warm personality, priding herself on ensuring the department runs smoothly.

With just over 10 years’ experience in the industry, Kahlia finds keeping Owners and Tenants educated on all aspects of Residential Tenancy requirements and obligations with open , honest and understanding communication has assisted in forming the strong relationships with her clients.

Poppy Gamble Business Development Manager Email Agent

“ Poppy has joined the First National team as the Business Development Manager with prior experience in Sales and Rental Administration.

Poppy is pragmatic and business-minded, with a keen interest in real estate and marketing especially within the Ipswich region.

Poppy is very excited to grow and develop her real estate career with the First National Team”

Natalie Boulton Property Manager Email Agent

Natalie has been working in the Real Estate Industry since 2014. Starting in reception and sales administration before realising her passion for property management which she has now been doing for 6 years.

Natalie understands the importance of building long lasting relationships with her clients and seeks to provide exceptional service to both landlords and tenants alike. Natalie is immensely friendly and has the ability to put people at ease with her confident professional yet calming approach to all her property management dealings.

As a local resident she is a valued asset to any tenant or landlord with her in-depth knowledge of the area and its surrounding suburbs.

Kimberley Morrison Property Manager Email Agent

Kimberley Morrison entered the real estate industry 15 years ago as a receptionist. She has successfully worked her way up the ladder and has found her passion in being able to manage an investors most valuable asset. Kimberley prides herself on being able to build a professional relationship with both Owners and Tenants as well as being able to have a chat and a laugh. Kimberley joins the First National Team with a wealth of knowledge that can only be described as an asset.

If you would like to get to know her or have a chat about your investment property, give her a call

Brittany Morton Property Management Adminstrative Assistant Email Agent

Brittany has a love of all things involving horses which keeps her busy in her spare time.

She has been involved in Property Management since 2009, commencing as a receptionist, working her way up as an Assistant Property Manager, and finally a Property Manager with First National Action Realty Ipswich.

In July 2014 Brittany accepted a role as Administrative Assistant in our very busy Property Management department.

Hayley Picker Property Management Support Email Agent

Hayley began working at the First National Action Realty Office in 2018 where she joined Helene Shephards Team as their Systems Support and Administration Coordinator.

Since having her third baby in 2020, Hayley has returned to the office as our Receptionist at the Front Desk and from there Hayley has moved into our Property Management department as Property Management Support.

Her skills underpin and deliver our core value for exceptional customer service. Her strengths include a soft personable manner, a drive for efficiency, order and structure.

Commercial Department - Sales, Leasing & Property Management

Cheryl Kermond Commercial Consultant (Sales, Leasing & Property Management) Email Agent

Cheryl is regularly recognised as a State and National top performing Commercial Agent within the First National organisation.

With a proven track record of success, Cheryl is recognised for her analytical approach and business acumen.

As a life time resident of Ipswich, Cheryl has extensive local knowledge and connections through her own business, sporting and community involvement.

Cheryl is a hard-working committed individual and thrives on the challenges associated with a career in commercial real estate.

Clint Franke Commercial Consultant (Sales, Leasing & Property Management) Email Agent

Clint is the newest member to join our dynamic Commercial team here at First National.

Having previously excelled in Residential Property Management, acknowledged on a national level when he won First Nationals Rookie of the Year.

Clint is extremely enthusiastic to expand is real estate knowledge into the commercial domain. He demonstrates excellent customer service skills, a high level of self-motivation and determination to achieve goals in set time frames.

Melanie Ross Commercial Administrator Email Agent

Melanie has worked in many facets of real estate for more than twenty years in the Ipswich Area. A longtime local resident, Melanie uses her skills and expertise in the Commercial Department to assist Cheryl Kermond in all areas of commercial administration with a particular focus on commercial property management.

Commercial property management is an extremely specialised field and Melanie enjoys the challenge of this ever changing environment. Working with clients to achieve a positive and successful outcome is her aim.


Sue Lehmann Trust Account Manager Email Agent

Sue has lived and worked in Ipswich for over 30 years, she brings experience in accounting, admin & office management from various industries.

Sue is a very professional and approachable member of our team who has a passion for her work (now that her family has grown and spread their wings) and is dedicated to ensuring everyone’s needs are meet in a timely manner.

Karen Eves Sales Administrator Email Agent

I am originally from Toowoomba and the Darling Downs and moved to Ipswich in 1999. My children were very sport oriented while they were young, so being a stay home mum, I spent a number of years on various sporting committees while they were growing up.

For the past nine years I have been working locally as a bookkeeper and retail assistant and have now decided to settle into administration with the Action Realty Team.

In my spare time I enjoy reading, playing board games, watching movies and travelling.

Marian Eadie Sales Administrator Email Agent

Marian has lived in Ipswich for over 30 years. An animal lover and Mum of three, she first joined the real estate industry in 2015 in a Sales Administration and Reception role, which she continues to enjoy.

Isabel Hansen Receptionist Email Agent

Isabel has recently joined the First National Action Realty Team following her early completion of Year 12. Isabel is a bright, driven and determined individual currently completing her real estate certificate. Isabel is passionate about all aspects of real estate and thrives to learn from her peers in order to work her way up the ladder within the real estate industry.

Isabel demonstrates a positive and can-do attitude within our team and strives to make all encounters with our clients the best experience possible

We look forward to watching Isabel grow within our team