Business Owners

Glenn Ball Principal/Owner Email Agent

Glenn has been ranked in the Top 1% of Real Estate Agents in QLD and with over 40,000 agents in QLD, that is no easy task.

Glenn has been selling Ipswich homes for the past 15 years and is thriving as Principal and Owner of First National Action Realty Ipswich.

Glenn is a true local having lived in Ipswich all of his life and currently resides in the Brassall area.

Over 1000 families have chosen Glenn as their preferred agent and with over 140 real estate transactions last year it’s easy to understand why Glenn is in popular demand.

If you are looking for a down to earth, market savvy agent with a large buyer database then your first call has to be to Glenn Ball at First National Action Realty Ipswich.

Steven Baldwin Office Manager/Owner Email Agent

After 10 successful years building his sales business and expanding his data base, Steven Baldwin has gone from strength to strength, his latest achievement being the acquisition of First National Action Realty Ipswich with his business partner Glenn Ball. This has opened up a whole new realm of opportunity for Steven to develop his wealth of knowledge in the industry, where his new path is seeing him focus on the management of the entire operations of an ever-expanding and successful sales and rentals real estate office.


Lisa Jensen Personal Assistant to Glenn Ball Email Agent

Joining First National Action Realty Ipswich in 2016 was a natural progression for Lisa Jensen.

After spending her whole adult life working full time in various retail sales positions, her last position though was as an Executive Assistant, at a Global Steel Company based at Wacol, where her 11 years in that position provided her with invaluable experience in the administration and office management side of business. This combined with her passion for customer service and interest in Real Estate, made for a perfect fit to become the Personal Assistant to the Principal Glenn Ball.

Under Glenn’s guidance and expertise in this industry Lisa has been enjoying the rewards of hard work and perseverance, not only building her own reputation and profile but in turn has become an important member of a very effective team, helping families to make Ipswich their home.

Allison Brennan Sales Consultant Email Agent

Allison is an expert in sales and communication, with a sales career spanning 20 years. Priding herself on her client and customer service skills from her years of different sales roles. Allison is one of the most personable and friendly people you would meet.

Allison is a trusted adviser who loves helping others to achieve their goals of owning their own homes.

With a rather unique desire to give care above and beyond for her clients expectations so as to create a long term quality relationship is what Allison strives for.

Gai Flynn Sales Consultant Email Agent

Originally from NSW, Gai lived in the NT for several years before making Ipswich her home in 1998. Gai’s 3 children have all attended Primary, School, High School and and Uni here in Ipswich and been members of various sporting and community clubs.

Gai has had a varied working background but is happy to have selected Real Estate as her chosen career.

Helene Shephard Sales Consultant Email Agent

Helene Shephard is a renowned local agent that has been serving the industry since 2007. The value Helene brings to you as your agent is significant and proven.

Her award winning combination of industry knowledge, local and regional community involvement and exceptional customer service are her key ingredients to continued, successful client relations. As a buyer or a seller you will be afforded respect, education, trust and professionalism.

Helene’s statement attributes will proactively assist with the biggest decision in your life. Helene has a passion for service and results… simple really. Helene understands that one of the core foundations to our great city’s past, present and secure future is growth is that of our Real Estate market.

You are the future of Ipswich. Ipswich is your future.

Alison Dargan Second Agent to Helene Shephard Email Agent

Alison Dargan, second agent to Helene Shephard has been a valued agent in our great city of Ipswich for the past ten years. As a community minded and local resident you will be actively greeted with expert and knowledgeable guidance.

Alison not only supports but spear heads the teams day to day duties, generates business and sees that all the key points of Helene’s award winning results and service are on point, each and every time. Together they positively engage in a professional service to all buyers, sellers and the Ipswich community.

When you meet Alison you know you are in strong, capable and proven hands. You will experience accountability and respect at all times. Her professional and personable style coupled with a friendly demeanour and generous amount of fun will see doing business with Alison an absolute pleasure.

Alison’s success and capability in her role since 2016 directly reflects in the multiple awards for Helene Shephard.

Lyn Armit Sales Consultant Email Agent

People focused, with a genuine desire to help others achieve their real estate dreams, together with Lyn’s proven business acumen and her local area knowledge (having been an Ipswich resident for over 45 years) are the key ingredients for Lyn Armit’s success as a Real Estate Professional.

Since 2002, Lyn has been working with clients to enable them to fulfil their real estate goals. Lyn provides a high level of customer service, she listens to her clients’ needs and attempts to provide a positive and worry free selling/buying experience.

Lyn understands the importance of establishing an effective marketing and sales strategy to achieve the best possible price within the existing market conditions.

Lyn understands that working with a professional within the property market means you have access to up to date market conditions, what has sold recently, what is on the market, what types of properties are selling and who’s buying properties in the area.

If you are in the market then rest assured, Lyn takes her business seriously and she recognizes that you are equally serious in the selection of your representative in the sale of your home – She looks forward to being of assistance in all your real estate requirements.

Brayden Hoffman Sales Consultant Email Agent

Young and enthusiastic Brayden has really hit his sales goals since joining the team at First National Action Realty Ipswich.

Brayden is the newest member to join our dynamic Ipswich sales team and brings with him 10 years of Ipswich Real Estate experience and knowledge.

Born and bred in Ipswich, Brayden’s local knowledge, large buyer network and his overall enthusiasm for our great city and its residents makes him the ideal choice when buying and selling.

Brayden is a true sportsman and has strong ties to local sporting associations and has been heavily involved with many community events throughout Ipswich which only shows his commitment to our community and city.

Josie Smith Sales Consultant Email Agent

Josie Smith is a dynamic face to First National Action Realty Ipswich. Her strong passion for the residential property market can be attributed to ranking her in the top 1% of Queensland real estate agents, awarded amongst the State’s high performers on “The A-List” for four consecutive years (2014 – 2017). In 2016 she was also awarded the “A-List Excellence Award” which recognises outstanding performance amongst these elite agents.

Josie believes that the real estate market plays a fundamental role in our society, being the economy’s greatest source of strength from a stability perspective. She understands that the real estate market is ever changing, challenging her as an agent to remain at the top of her game at all times. It’s a challenge that Josie has embraced, which is the catalyst for her top results within Ipswich and surrounds.

Her genuine enthusiasm and ardor for real estate further advances her understanding that every property is unique and that every owner has individual requirements which must be met. Josie has a sincere empathy with clients, taking care to ensure they feel informed and supported throughout the entire sales process. She is entirely focused on her clients and their best interests are at the heart of every decision she makes. It is her belief that a steadfast approach to consistent and supportive client service is a ‘must have’ ingredient for all successful client relations.

Josie possesses an avid commitment to the industry and her clients that is second to none. She is results driven and aims to perform above and beyond expectation every time, priding herself on her high level of integrity and professionalism.

The value Josie can offer as your agent is significant and indispensable.

Tank Lee Sales Consultant Email Agent

From physically demanding manual labour roles within the building industry when I first started in the workforce where I was able to learn the meaning of hard work…to managing the Security and Safety Department within a 5 star International Hotel where I was trained to be customer service focused and had to learn the art of negotiating…quickly!!!

From completing 2 combat operations with the Australian Military in the Middle East to owning and operating small local businesses…it was instilled into me at an early age what hard work is and discovering the meaning to the statement of getting out of something what you put into it.

Since 2009 I have devoted my life to the Real Estate Industry and have in turn made it a very successful and rewarding career as I am not scared of hard work, long hours, communication and negotiating the best deal for everyone involved whilst still maintaining an honest approach, enthusiasm, a smile on my dial and being loyal to those I deal with…which is unfortunately seldom found within the Real Estate Industry.

I also pride myself in personally dealing with all matters involved in my listings ensuring that when you list your property with me…you get me!

My constant volume of sales numbers each and every year prove my love and dedication for the industry and even though all the awards I have accumulated over the last 10 years are now dust collectors or door stops, I still enjoy being one of the very few top performing and most successful Real Estate Agents to ever call Ipswich Home Sweet Home!

Beside every great man is a greater woman and I owe my success to the full support of my beautiful wife and 2 boys…who typically leave the porch light on for me, record my favourite TV shows and have my dinner ready to reheat when I get home!!!

Shane McInally Sales Consultant Email Agent

“Enthusiastic and Personable”

Shane grew up in Ipswich, has spent most of his life here and is proud to call Ipswich home. Family is very important to Shane having two boys and he says that this is one of the main factors which drives him to succeed.

Shane has worked in some of the most fast paced and competitive markets in Queensland including Brisbane, the Gold Coast and Ipswich. Along the way he has picked up many new and innovative ways to market and sell properties. This includes his unique property videos which you can find on Google, YouTube and Facebook. Buyers have told Shane that they find his videos not only entertaining but also extremely helpful when deciding which home to inspect and buy.

Shane prides himself in making buying and selling real estate a simple and smooth experience for his clients. There are loads of positive reviews and testimonials from his past clients online, so if you’d like to join his long list of raving fans give him a call.

Bliss Grayson Sales Consultant Email Agent

She has worked her way up the ladder within her Real Estate career – starting in a receptionist position in 2004 before moving into Sales Administration and then a Property Management Role to eventually become a Principal for a local family owned Property Management Specialist company. Now working in her fourth year as a Sales Consultant, Bliss is able to put her 14 years of Ipswich Real Estate knowledge to good use!

She prides herself on top notch client service, believing clear communication is vital in maintaining customer satisfaction, along with a hard working, enthusiastic attitude.

Bliss genuinely loves her job and works hard to ensure goals are met. If you’re looking for a friendly agent – one who will give you honest feedback – then call Bliss today.

Alex Sparrow Administrative Assistant to Glenn Ball & Josie Smith Email Agent

Alex started his career in real estate at the age of 21, though he had a passion for the industry long before that. He has lived in Ipswich since 1999, spending most of his childhood and his entire adult life within minutes of the Ipswich CBD.

He knows the place like the back of his hand and is truly passionate about our city and the Ipswich property market.

Placing your most valuable asset into someone’s care should not be done lightly.

Alex offers to you his years of experience across multiple facets of real estate coupled with his enthusiasm, energy and genuine care for his clients.

He is thrilled to work in such a well-known Ipswich office surrounded by a like-minded and supportive team of real estate professionals.

Hayley Picker Personal Assistant To Helene Shephard Email Agent

I am a valuable member of the Helene Shephard Team and a registered agent in my own right.

I was welcomed to Helene’s award winning team in September 2018 as Systems Support and Administration Coordinator.

My skills underpin and deliver our core value for exceptional customer service. My strengths include a soft personable manner, a drive for efficiency, order and structure. All attributes that ensure the internal engine of my team runs smoothly and efficiently towards our clients goals.

Watch this space as I progress towards my dream role as Leichhardt’s leading agent, a suburb I am most passionate about. I have proudly called Ipswich home from a young age and have become a long term supporter and leader with many sporting affiliations within our community.

I love where I live and I love being a part of our truly wonderful city, Ipswich.

This is my home and I trust it will soon be yours too.

Peta Lee Personal Assistant to Tank Lee Email Agent

Property Management

Venita Daw Business Development Manager Email Agent

Venita joined the Action Realty Team in November 2016.

She is an energized and dedicated property manager with 5 years’ experience in all aspects of residential property management. Venita prides herself in dealing with clients in an open, honest and integrity based manor.

She believes it is very important to keep her clients well informed in all matters pertaining to their properties and seeking the best possible tenant for that property.

Venita strives to have the lowest vacancy rates for her clients’ properties and works with both clients and tenants to maintain their properties to the highest possible standards.

In her spare time, she enjoys spending time with family and friends, cooking and gardening.

Kahlia Walton Property Management Supervisor Email Agent

Kahlia has come on board as our Property Management Supervisor and leads the busy Property Management Department with her attention to detail and warm personality, priding herself on ensuring the department runs smoothly.

With just over 10 years’ experience in the industry, Kahlia finds keeping Owners and Tenants educated on all aspects of Residential Tenancy requirements and obligations with open , honest and understanding communication has assisted in forming the strong relationships with her clients.

Maryanne De Bruyn Property Manager Email Agent

Originally from South Africa, Maryanne and her family sought a better life here in Australia.

Maryanne has been a Residential Property Manager since 2001 and offers clients satisfaction through productive work, high ethics and morals.

Going to the gym, gardening and looking after 2 grown up children keep Maryanne busy.

Clint Franke Property Manager Email Agent

Clint is the newest member to join our dynamic team here at First National.

Clint is new to real estate industry and is enthusiastic about property management and sales.

Prior to commencing at first national Clint worked in the Hospitality industry gaining 6 years of experience.

He demonstrates excellent customer service skills and will be a vital part of our team.

While Clint isn’t working he enjoys the practice of ‘judo’ with training and teaching younger students to competing in competitions.

During his 13 years of experience Clint demonstrates high levels of self-motivation and determination to achieve goals in set time frames.

Lyn Merrell Property Manager Email Agent

Lyn has come to our agency with 27 years in the Real Estate industry starting her career at Professionals Ipswich. Lyn has worked in all areas of Real Estate ranging from Administration to Senior Property Manager and has worked in Agencies throughout Queensland.

Lyn is very dedicated and prides herself on honesty and providing excellent customer service to both owners and tenants alike. Lyn is very approachable and has an easy going attitude, she is looking forward to a good working relationship with her clients. In her spare time she likes to garden and loves spending time with her kids and grandkids.

Reagan Merritt Property Manager Email Agent

Having successful family members in the Real Estate Industry had originally sparked my interest to pursue a career in the profession. After nearly 2 years of being in the industry and learning multiple aspects of the trade, particularly Property Management, I am passionate to further my knowledge and skills to provide the best service to my clients that I possibly can.

Being born in Ipswich and living locally around the area, gives me a great familiarity to the region and the drive to give something back to community.

Tracey Parcell Property Manager Email Agent

With 15 Years’ experience in the Real Estate industry and working in various agencies throughout Queensland Tracey finds her niche.

Tracey has worked in all areas of the industry starting of as a receptionist and working her way through the ranks to become a Senior Property Manager , Tracey feels her passion and dedication for the industry has played a key role in her success.

Tracey prides herself on open communication, honesty and has a genuine commit to customer service, she believe it is important to keep the lines of communication open and her clients well informed of all matter pertaining to their property.

Tracey is looking forward to building new business relationships with her clients , in her spare time Tracey loves taking long drives and spending time with her family.


Sue Lehmann Trust Account Manager Email Agent

Sue has lived and worked in Ipswich for over 30 years, she brings experience in accounting, admin & office management from various industries.

Sue is a very professional and approachable member of our team who has a passion for her work (now that her family has grown and spread their wings) and is dedicated to ensuring everyone’s needs are meet in a timely manner.

Karen Eves Sales Administrator Email Agent

I am originally from Toowoomba and the Darling Downs and moved to Ipswich in 1999. My children were very sport oriented while they were young, so being a stay home mum, I spent a number of years on various sporting committees while they were growing up.

For the past nine years I have been working locally as a bookkeeper and retail assistant and have now decided to settle into administration with the Action Realty Team.

In my spare time I enjoy reading, playing board games, watching movies and travelling.

Kerri Brooks Receptionist Email Agent

Kerri first joined our agency in 2015 as a Property Manager. After almost four years in Property Management, Kerri was keen to expand her knowledge within the Real Estate industry and was offered a full time administration role in November 2016 and is now employed as our Receptionist.

She enjoys the challenges of the Real Estate industry, working within the office environment and closely with people.

Brittany Morton Administrator Email Agent

Brittany has a love of all things involving horses which keeps her busy in her spare time.

She has been involved in Property Management since 2009, commencing as a receptionist, working her way up as an Assistant Property Manager, and finally a Property Manager with First National Action Realty Ipswich.

In July 2014 Brittany accepted a role as Administrator in our very busy Property Management department.

Marian Eadie Administrator Email Agent

Marian has lived in Ipswich for over 30 years. An animal lover and Mum of three, she first joined the real estate industry in 2015 in a Sales Administration and Reception role, which she continues to enjoy.

Chantel Schickert Administrator to the Business Owner Email Agent

Chantel has lived here for the majority of her life in Ipswich and has attended Primary School and her final year of Secondary School in the Ipswich region.

During her career she has worked within the Community Services sector for 8 years, then decided to change career paths into Real Estate.

Chantel commenced with our office in November 2014 within the Property Management department. Chantel has now moved out of the Property Management department as commenced her new role as Administrative Support to the Principal. She is looking forward to new exciting challenges that she may face.

During her spare time she enjoys spending time with her four children and partner.