Business Owners

Glenn Ball Principal/Owner Email Agent

Glenn has been ranked in the Top 1% of Real Estate Agents in QLD and with over 40,000 agents in QLD, that is no easy task.

Glenn has been selling Ipswich homes for the past 15 years and is thriving as Principal and Owner of First National Action Realty Ipswich.

Glenn is a true local having lived in Ipswich all of his life and currently resides in the Brassall area.

Over 1000 families have chosen Glenn as their preferred agent and with over 140 real estate transactions last year it’s easy to understand why Glenn is in popular demand.

If you are looking for a down to earth, market savvy agent with a large buyer database then your first call has to be to Glenn Ball at First National Action Realty Ipswich.

Steven Baldwin Office Manager/Owner Email Agent

After 10 successful years building his sales business and expanding his data base, Steven Baldwin has gone from strength to strength, his latest achievement being the acquisition of First National Action Realty Ipswich with his business partner Glenn Ball. This has opened up a whole new realm of opportunity for Steven to develop his wealth of knowledge in the industry, where his new path is seeing him focus on the management of the entire operations of an ever-expanding and successful sales and rentals real estate office.


Lisa Jensen Sales Associate to Glenn Ball Email Agent

Joining First National Action Realty Ipswich in 2016 was a natural progression for Lisa Jensen.

After spending her whole adult life working full time in various retail sales positions, her last position though was as an Executive Assistant, at a Global Steel Company based at Wacol, where her 11 years in that position provided her with invaluable experience in the administration and office management side of business. This combined with her passion for customer service and interest in Real Estate, made for a perfect fit to become the Personal Assistant to the Principal Glenn Ball.

Under Glenn’s guidance and expertise in this industry Lisa has been enjoying the rewards of hard work and perseverance, not only building her own reputation and profile but in turn has become an important member of a very effective team, helping families to make Ipswich their home.

Helene Shephard Sales Consultant Email Agent

Helene Shephard is a renowned local agent that has been serving the industry since 2007. The value Helene brings to you as your agent is significant and proven.

Her award winning combination of industry knowledge, local and regional community involvement and exceptional customer service are her key ingredients to continued, successful client relations. As a buyer or a seller you will be afforded respect, education, trust and professionalism.

Helene’s statement attributes will proactively assist with the biggest decision in your life. Helene has a passion for service and results… simple really. Helene understands that one of the core foundations to our great city’s past, present and secure future is growth is that of our Real Estate market.

You are the future of Ipswich. Ipswich is your future.

Gai Flynn Sales Consultant Email Agent

Originally from NSW, Gai lived in the NT for several years before making Ipswich her home in 1998. Gai’s 3 children have all attended Primary, School, High School and and Uni here in Ipswich and been members of various sporting and community clubs.

Gai has had a varied working background but is happy to have selected Real Estate as her chosen career.

Josie Smith Sales Consultant Email Agent

Josie Smith is a dynamic face to First National Action Realty Ipswich. Her strong passion for the residential property market can be attributed to ranking her in the top 1% of Queensland real estate agents, awarded amongst the State’s high performers on “The A-List” for four consecutive years (2014 – 2017). In 2016 she was also awarded the “A-List Excellence Award” which recognises outstanding performance amongst these elite agents.

Josie believes that the real estate market plays a fundamental role in our society, being the economy’s greatest source of strength from a stability perspective. She understands that the real estate market is ever changing, challenging her as an agent to remain at the top of her game at all times. It’s a challenge that Josie has embraced, which is the catalyst for her top results within Ipswich and surrounds.

Her genuine enthusiasm and ardor for real estate further advances her understanding that every property is unique and that every owner has individual requirements which must be met. Josie has a sincere empathy with clients, taking care to ensure they feel informed and supported throughout the entire sales process. She is entirely focused on her clients and their best interests are at the heart of every decision she makes. It is her belief that a steadfast approach to consistent and supportive client service is a ‘must have’ ingredient for all successful client relations.

Josie possesses an avid commitment to the industry and her clients that is second to none. She is results driven and aims to perform above and beyond expectation every time, priding herself on her high level of integrity and professionalism.

The value Josie can offer as your agent is significant and indispensable.

Lyn Armit Sales Consultant Email Agent

People focused, with a genuine desire to help others achieve their real estate dreams, together with Lyn’s proven business acumen and her local area knowledge (having been an Ipswich resident for over 45 years) are the key ingredients for Lyn Armit’s success as a Real Estate Professional.

Since 2002, Lyn has been working with clients to enable them to fulfil their real estate goals. Lyn provides a high level of customer service, she listens to her clients’ needs and attempts to provide a positive and worry free selling/buying experience.

Lyn understands the importance of establishing an effective marketing and sales strategy to achieve the best possible price within the existing market conditions.

Lyn understands that working with a professional within the property market means you have access to up to date market conditions, what has sold recently, what is on the market, what types of properties are selling and who’s buying properties in the area.

If you are in the market then rest assured, Lyn takes her business seriously and she recognizes that you are equally serious in the selection of your representative in the sale of your home – She looks forward to being of assistance in all your real estate requirements.

Jacqui Burke Personal Assistant to Helene Shephard Email Agent

Jacqui has chosen her future and career with First National Action Realty Ipswich. Her role is administrator P.A. to Helene Shephard.

Time is of the essence when buying or selling a property and Jacqui delivers efficient, integral, and personal service that underpins the smooth success of Helene’s award-winning results.

Jacqui’s future is on track for continued success with-in her industry, watch this space!

Shane McInally Sales Consultant Email Agent

“Enthusiastic and Personable”

Shane grew up in Ipswich, has spent most of his life here and is proud to call Ipswich home. Family is very important to Shane having two boys and he says that this is one of the main factors which drives him to succeed.

Shane has worked in some of the most fast paced and competitive markets in Queensland including Brisbane, the Gold Coast and Ipswich. Along the way he has picked up many new and innovative ways to market and sell properties. This includes his unique property videos which you can find on Google, YouTube and Facebook. Buyers have told Shane that they find his videos not only entertaining but also extremely helpful when deciding which home to inspect and buy.

Shane prides himself in making buying and selling real estate a simple and smooth experience for his clients. There are loads of positive reviews and testimonials from his past clients online, so if you’d like to join his long list of raving fans give him a call.

Alex Sparrow Sales Consultant Email Agent

Alex started his career in real estate at the age of 21, though he had a passion for the industry long before that. He has lived in Ipswich since 1999, spending most of his childhood and his entire adult life within minutes of the Ipswich CBD.

He knows the place like the back of his hand and is truly passionate about our city and the Ipswich property market.

Placing your most valuable asset into someone’s care should not be done lightly.

Alex offers to you his years of experience across multiple facets of real estate coupled with his enthusiasm, energy and genuine care for his clients.

He is thrilled to work in such a well-known Ipswich office surrounded by a like-minded and supportive team of real estate professionals.

Roger Eveans Sales Consultant Email Agent

Roger’s knowledge from spending 22 years in the building and construction industry, combined with his knowledge and love for all things Ipswich, makes him the perfect man for the job of selling your next home.

Proudly born and raised in Ipswich this father of 3 girls is highly enthusiastic and motivated with excellent communication and customer skills.

Roger’s goal to provide all his buyers and sellers with honest, outstanding service is achieved by building strong relationships and listening to his clients needs.

Liesa Gifford Administrative Assistant to Glenn Ball Email Agent

Moving to Ipswich in 1997, Liesa classes herself now as a local. After finishing her high schooling at Ipswich State High school, Liesa joined the local real estate game in the early 2000’s for a few years and loved the buzz of helping buyers and vendors live the property dream. From there Liesa married into an Ipswich family and they started her own little family of 3 energetic boys. Liesa has learnt to juggle family life and a working career over the past 13 years.

Customer service is Liesa’s number one priority when it comes to working for First National as Glenn Ball’s Personal Assistant. Her customer service focus has helped her own and operate several award-winning businesses in the local area and beyond. One of those being the joint creator of The Handmade Expo Market that was started in 2008 and was sold to new owners in 2017 and is still going strong in the Ipswich area.

Working in the background and watching a team succeed is one of Liesa’s biggest passions and Liesa is excited to work with Glenn Ball in assisting vendors and purchasers in once again living the property dream.

John Wilson Sales Associate to Glenn Ball Email Agent
Shontae Rowles Administrative Assistant to Josie Smith Email Agent
Chelsea McKenzie Administrative Assistant to Helene Shephard Email Agent

Property Management

Kahlia Walton Property Management Supervisor Email Agent

Kahlia has come on board as our Property Management Supervisor and leads the busy Property Management Department with her attention to detail and warm personality, priding herself on ensuring the department runs smoothly.

With just over 10 years’ experience in the industry, Kahlia finds keeping Owners and Tenants educated on all aspects of Residential Tenancy requirements and obligations with open , honest and understanding communication has assisted in forming the strong relationships with her clients.

Maryanne De Bruyn Property Manager Email Agent

Originally from South Africa, Maryanne and her family sought a better life here in Australia.

Maryanne has been a Residential Property Manager since 2001 and offers clients satisfaction through productive work, high ethics and morals.

Going to the gym, gardening and looking after 2 grown up children keep Maryanne busy.

Lyn Merrell Property Manager Email Agent

Lyn has come to our agency with 27 years in the Real Estate industry starting her career at Professionals Ipswich. Lyn has worked in all areas of Real Estate ranging from Administration to Senior Property Manager and has worked in Agencies throughout Queensland.

Lyn is very dedicated and prides herself on honesty and providing excellent customer service to both owners and tenants alike. Lyn is very approachable and has an easy going attitude, she is looking forward to a good working relationship with her clients. In her spare time she likes to garden and loves spending time with her kids and grandkids.

Allison Brennan Property Manager Email Agent

Allison has lived in Ipswich for over 40 years and dedicated the last 8 years to hear real estate career in the sales division. Allison recently made the decision to further her real estate experience which has seen her step into a Property Manager role.

Her honesty, communication skills and determined willingness to go above and beyond her client’s expectations help create results as well as long term and quality relationships with every client.

Allison has enjoyed some immense professional success within the real estate industry and that knowledge and experience will be very useful in her Property management role. Allison’s bubbly personality and friendly nature mean she is very easy to work with and you can rest easy knowing you are in great hands.

Kimberley Morrison Property Manager Email Agent

Kimberley Morrison entered the real estate industry 15 years ago as a receptionist. She has successfully worked her way up the ladder and has found her passion in being able to manage an investors most valuable asset. Kimberley prides herself on being able to build a professional relationship with both Owners and Tenants as well as being able to have a chat and a laugh. Kimberley joins the First National Team with a wealth of knowledge that can only be described as an asset.

If you would like to get to know her or have a chat about your investment property, give her a call

Keegan Weber Property Management Associate Email Agent

Keegan has been passionate about real estate since he can recall growing up in Ipswich, this drove him to study Real estate once he graduated High School.

Keegan is a very professional, determined and driven person and is excited to explore his career with First National Action Realty, along with building his way up into the real estate Industry.

Prior to joining Action Realty, Keegan worked as a Department Manager in retail which blossomed his high level of customer service.

Brittany Morton Property Management Adminstrative Assistant Email Agent

Brittany has a love of all things involving horses which keeps her busy in her spare time.

She has been involved in Property Management since 2009, commencing as a receptionist, working her way up as an Assistant Property Manager, and finally a Property Manager with First National Action Realty Ipswich.

In July 2014 Brittany accepted a role as Administrative Assistant in our very busy Property Management department.

Commercial Department - Sales, Leasing & Property Management

Cheryl Kermond Commercial Consultant (Sales, Leasing & Property Management) Email Agent

Cheryl is regularly recognised as a State and National top performing Commercial Agent within the First National organisation.

With a proven track record of success, Cheryl is recognised for her analytical approach and business acumen.

As a life time resident of Ipswich, Cheryl has extensive local knowledge and connections through her own business, sporting and community involvement.

Cheryl is a hard-working committed individual and thrives on the challenges associated with a career in commercial real estate.

Clint Franke Commercial Consultant (Sales, Leasing & Property Management) Email Agent

Clint is the newest member to join our dynamic Commercial team here at First National.

Having previously excelled in Residential Property Management, acknowledged on a national level when he won First Nationals Rookie of the Year.

Clint is extremely enthusiastic to expand is real estate knowledge into the commercial domain. He demonstrates excellent customer service skills, a high level of self-motivation and determination to achieve goals in set time frames.

Melanie Ross Commercial Administrator Email Agent

Melanie has worked in many facets of real estate for more than twenty years in the Ipswich Area. A longtime local resident, Melanie uses her skills and expertise in the Commercial Department to assist Cheryl Kermond in all areas of commercial administration with a particular focus on commercial property management.

Commercial property management is an extremely specialised field and Melanie enjoys the challenge of this ever changing environment. Working with clients to achieve a positive and successful outcome is her aim.


Sue Lehmann Trust Account Manager Email Agent

Sue has lived and worked in Ipswich for over 30 years, she brings experience in accounting, admin & office management from various industries.

Sue is a very professional and approachable member of our team who has a passion for her work (now that her family has grown and spread their wings) and is dedicated to ensuring everyone’s needs are meet in a timely manner.

Hayley Picker Receptionist Email Agent

Hayley began working at the First National Action Realty Office in 2018 where she joined Helene Shephards Team as their Systems Support and Administration Coordinator.

Since having her third baby in 2020, Hayley has returned to the office as our Receptionist at the Front Desk.

Her skills underpin and deliver our core value for exceptional customer service. Her strengths include a soft personable manner, a drive for efficiency, order and structure.

Karen Eves Sales Administrator Email Agent

I am originally from Toowoomba and the Darling Downs and moved to Ipswich in 1999. My children were very sport oriented while they were young, so being a stay home mum, I spent a number of years on various sporting committees while they were growing up.

For the past nine years I have been working locally as a bookkeeper and retail assistant and have now decided to settle into administration with the Action Realty Team.

In my spare time I enjoy reading, playing board games, watching movies and travelling.

Marian Eadie Administrator Email Agent

Marian has lived in Ipswich for over 30 years. An animal lover and Mum of three, she first joined the real estate industry in 2015 in a Sales Administration and Reception role, which she continues to enjoy.

Chantel Schickert Administrator to the Business Owner Email Agent

Chantel has lived here for the majority of her life in Ipswich and has attended Primary School and her final year of Secondary School in the Ipswich region.

During her career she has worked within the Community Services sector for 8 years, then decided to change career paths into Real Estate.

Chantel commenced with our office in November 2014 within the Property Management department. Chantel has now moved out of the Property Management department as commenced her new role as Administrative Support to the Principal. She is looking forward to new exciting challenges that she may face.

During her spare time she enjoys spending time with her four children and partner.

Kayla Yeomans Receptionist / Property Management Assistant Email Agent